By offering an array of multi-disciplinary business solutions, Civanta Technology Solutions enhances end-customer experience.
As capital is scarce, enterprises and consumers are making sharp reductions in their expenses decreasing the demand for surplus products and services.This put organizations under pressure to maintain their price margins beating the threats of competition in the market, while generating opportunities for high performance.
At Civanta Technology Solutions Pvt. Ltd., we strive to understand changing customer needs. We aim to make our customers lives easier by simply making technology usable. We are proud to have solid Information Systems Professionals, who equipped with world class tools, study, design, develop, enhance, customize, implement, maintain and support various aspects of Information Technology. We have the expertise solutions with experience to help you cut costs significantly without impacting product quality or delivery schedules.
Civanta Technology Solutions Pvt. Ltd. is committed to provide ever increasing levels of customer satisfaction by offering the highest quality in software development, e-commerce solutions, web site design and other IT enabled services.
Customer Care And Retention -
While attracting new customers is one battle, retaining your existing ones can be an even more challenging feat. Today's customers are especially challenging to impress, with high expectations and demands of the best service from their brands. Additional challenges exists with the proliferation of online social media tools such as blogging, Twitter and Facebook, on which a company's reputation can be made or broken by one excellent or poor customer experience. By establishing consistent communication channels between you and your customers, you will gain opportunities to build relationships and increase brand loyalty.
CRM/Case Management Technology Expertise -
Civanta Technology Solutions Pvt. Ltd. partners with leading technology providers in CRM and Case Management to ensure accurate, consistent, and timely information is at our agents' finger tips to provide to your customers. Through our best practices, we optimize the value technology, enabling a more profitable approach to customer interaction management. Our Customer Care & Retention solutions are available on a 24x7x365 basis through phone, chat, and email. Our total solution creates positive experiences that provide your business with stronger customer relationships, improved sales, and increased customer retention.
Internet Marketing -
Civanta Technology Solutions Pvt. Ltd.'s offshore software development centre in India provides the resources to meet today's demand for highly skilled IT personnel with staff who excel in connectivity, development services and offshore development. Civanta can draw on a flexible infrastructure and qualified, highly motivated specialists at any time from our offshore facility. Our India-based staff is well acquainted with the kind of quality global companies require. Civanta applies the highest of quality standards to all the services we provide. From undertaking effective online optimization to creating performance-based marketing strategies, Lion wave Solutions empowers an organization to reach out to target audience successfully
Our range of Services ( IT ) -
Travel BPO Services -
The technology stand on its own? The combination of certified agents and proactive program management provides the right context to drive results. CIVANTA has proven experience in creating a proactive culture of customer engagement that optimizes the ROI behind your live chat technology.
Knowledge Process Outsourcing -
CIVANTA has been providing reliable, day-to-day information-processing functions to our business partners for over five years. Our relentless attention to quality and process efficiency has helped our clients increase profitability and enabled them to focus on more substantive and strategic value creation, while reducing business risk and service expenses.
Recruitment Process Outsourcing -
Our agents are true brand specialists, acting as a transparent extension of your company. We create a culture that mimics your own in-house environment to ensure our agents feel they are truly working for your company, and your customers feel they are speaking to your employees. From recruiting and selection, to training and recognition, our goal remains to create a high touch, friendly and professional interaction on each call.
A brief sample of this experience includes: -